Refund policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Once we receive and inspect your return, you will be notified by email confirming that we have received your item. We will also let you know whether your refund has been approved or declined.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again.

2. Contact your credit card company — it may take some time before your refund is officially posted.

3. Contact your bank — processing times can vary.

If you’ve completed all of the above and still have not received your refund, please contact us at hello@myamigoroller.co.uk.

Sale items will be refunded at the price paid for the item

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at hello@myamigoroller.co.uk and send your item to:

501 Millbrook Road West
Regent’s Park
Southampton
SO15 0LL

Shipping Returns
To return your product, please mail it to the above address. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Contact us at hello@myamigoroller.co.uk